Refund policy
At Lipology Goddess Cosmetics, we are committed to providing high-quality products and ensuring customer satisfaction. Due to the nature of cosmetic products, we maintain the following refund and return guidelines:
1. All Sales Policy
All sales are final. We do not offer refunds or exchanges for:
- Change of mind
- Incorrect product selection
- Opened or used products
This policy is in place to protect the health and safety of all customers.
2. Damaged or Defective Items
If you receive a product that is damaged, defective, or incorrect, we’re here to help.
To qualify:
- Contact us within 48 hours of delivery
- Provide clear photos of the product and packaging
- Include your order number
Once approved, we will offer:
- A replacement product, or
- A store credit (no cash refunds)
3. Order Issues
If your order is missing items or incorrect:
- Notify us within 48 hours of receiving your package
- We will investigate and resolve the issue promptly
4. Shipping Costs
- Shipping fees are non-refundable
- Customers are responsible for shipping costs unless the error is on our part
5. Allergic Reactions / Sensitivities
Lipology Goddess Cosmetics is not responsible for any allergic reactions or sensitivities. We recommend:
- Reviewing product ingredients carefully
- Performing a patch test before full use
6. Processing Refund Requests
Approved resolutions (replacement or store credit) will be processed within 5–7 business days after review.
7. Contact Us
For any concerns, please reach out to our customer service team:
- Email: [Insert Email]
- Phone/WhatsApp: [Insert Contact Number]
Thank You
Thank you for supporting Lipology Goddess Cosmetics. Your trust means everything to us, and we strive to deliver beauty products fit for a goddess.